Frequently Asked Questions
How long will it take to receive my order after purchasing?
All of our signs at Metal Your Way are made-to-order. Once your order has been placed, please allow up to 10 business days for processing, and an additional 2-5 days for shipping. If you are placing a custom order request for a non-listed product, lead times may be greater.
What is your return policy?
Here at Metal Your Way, we want to ensure we produce a quality piece of art every time. Due to being a made-to-order business we only accept returns when an item has been damaged or has defects from the manufacturing process. Please contact us at support@metalyourway.com if you have any questions or concerns. Please attach any photos clearly showing the issue and state whether you would like a refund, or replacement. Our customer satisfaction is of great importance to us, and we will work to rectify any concerns.
Cancellation Policy
Metal Your Way offers a 24-hour cancellation policy from the time your order is placed. All purchases are made-to-order; therefore, they cannot be cancelled after the initial 24-hour period.
What size sign do you recommend for a standard front door?
We have found that our 18" and 24" metal signs work best for a standard sized front door.